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Payment Help

At CLH Healthcare, your security is our priority. To ensure a safe and secure online shopping experience, we have implemented fraud prevention measures during the payment process. One of these measures requires the billing address provided to match the address registered to the card you're using for payment. Please note that it's the billing address only that needs to match.
 

We understand that this additional layer of security can be slightly inconvenient at times, especially when your card is registered to a business address or an accountant's office. However, this measure is crucial in safeguarding your transactions and personal information.
 

It's important to mention that not all websites will require this level of address verification, which is why you may have used your card effortlessly on various online platforms. Rest assured, we've put these measures in place to keep you, our valued customers, safe.
 

To clarify further, you have the flexibility to specify a different delivery address during the checkout stage of your purchase. This allows you to conveniently have your order shipped to a location that suits your needs.
 

If you encounter any issues with address matching or have concerns because you've used your card elsewhere, we've prepared a checklist to help you resolve the matter:

 

  1. Check your bank statement: If you have access to the bank account linked to the card, review your statement to verify the registered address. You can also check online banking for this information.
     

  2. Consult your accountant or accounts department: Reach out to your accountant or accounts department to see if they can provide you with the necessary address details.
     

  3. Contact your bank: If you've tried the above steps and still face difficulties, contact your bank directly and request confirmation of the registered address associated with your card.
     

  4. Use an alternative payment method: Use a different card if you have one available or use our other secure PayPal payment option.

     

If, after exhausting these options, you still encounter payment issues, please don't hesitate to get in touch with us on 01392 823233, info@clhgroup.co.uk or via our contact page. We can send you a proforma invoice for payment via BACS transfer.
 

Please note that if your online card payment is declined, we are unable to process card payments internally, as we use the same secure system. We understand that this process might sometimes be frustrating, but rest assured it's in place to protect you and ensure a safe shopping experience. Your security is our utmost concern, and these measures are an essential part of our commitment to your safety.